Delivery Information

 

DELIVERY - DRY GOODS

Our fast dispatch policy ensures that orders received before noon (Mon-Fri) will be processed and despatched same day.

Delivery method and times will depend on the weight of the parcel:

- Under 1Kg - Royal Mail First Class Service (1- 2 working days).

- Over 1Kg - Royal Mail Standard Parcel Service (3 - 5 working days).

- Standard delivery is £4.99.

- Gift Vouchers will be 99p.

If you require guaranteed next day delivery by 4pm (Tuesday - Friday) please choose the courier option when completeing your order .

 

 

DELIVERY - LIVESTOCK

All orders for livestock will be sent overnight by APC Couriers. Please note we do not send any livestock by Royal Mail Next Day Service as Royal Mail class live fish as a prohibited item.

Delivery costs £19.95 for all orders over £30 & £24.95 for all orders under £30. (This is due to the rising costs of packaging e.g a poly box at present costs us £5.)

Delivery is by noon on, Wednesday, Thursday or Friday to mainland England, Scotland or Wales (some Scottish postcodes carry an extra £10 surcharge, we will inform you of the extra cost if this applies before we process your order). Please tell us your prefered delivery day when ordering. 

All orders for fish must be received by noon the day prior to delivery.

Any orders for dry goods or fish received after our noon deadline will be processed on the following working day.

We will only send goods to the card billing address (this is for credit card fraud reasons).

 

 

DELIVERY - POND PLANTS

1kg and under - £4.99 by Royal Mail st Class.

Over 1 kg - £9.99 or less depending on weight of parcel by Royal Mail 1st Class or next day courier (Tuesday to Friday) - please note a signature is required on delivery so please tell us your prefered delivery day when ordering.